Services · Production agent horizontal

24/7 Conversational Agents for Regulated Service Teams.

Customer- and employee-facing agents that resolve, escalate, and learn, the most-deployed agent surface in the market, built for auditability and human oversight.

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What this horizontal solves

From a Recurring Problem to a Governed Agent

Each service is a repeatable production pattern, scoped, governed, and operated to production standards, not a bespoke experiment.

The problem

Service teams need 24/7 resolution without losing auditability, escalation discipline, or human oversight.

Our answer

A production conversational agent with defined containment targets, human-in-the-loop escalation, and full audit trails, instrumented with CostKatana from day one.

Named use cases

Proven Across Regulated Verticals

Start with one use case, prove a measurable result, then expand within the horizontal without restarting discovery or procurement.

Financial services

Account servicing, dispute intake, and KYC status support.

Healthcare

Patient intake, appointment triage, and care navigation.

Legal & professional

Client intake, matter updates, and an internal knowledge desk.

Production scope

Governed and Measured From Day One

Every engagement ships with the controls procurement and IT security expect, and a hard before/after number that justifies the production build.

Pilot metric

What we measure first

Containment rate, time-to-resolution, escalation quality, and cost per resolved contact.

Governance included

Controls on every build

Human-in-the-loop checkpoints, rollback procedures, audit trails, and CostKatana instrumentation for real-time cost, quality, and ROI visibility.

See the five-rung model CostKatana governance